Privacy Policy

Last updated: January 2026

1. Introduction

UtilityTrack ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web-based GIS portal and related services.

By using UtilityTrack, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We may collect personally identifiable information, including but not limited to:

• Name and contact details
• Email address
• Phone number
• Organisation name
• Job title and role

Usage Data

We automatically collect certain information when you access our platform, including:

• IP address and browser type
• Device information
• Pages visited and features used
• Time and date of access

3. How We Use Your Information

We use the collected information for various purposes:

• To provide and maintain our service
• To notify you about changes to our service
• To provide customer support
• To gather analysis to improve our service
• To monitor the usage of our service
• To detect and prevent technical issues

4. Data Storage and Security

Your data is stored securely in cloud-based servers with industry-standard encryption. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent
• To comply with legal obligations
• To protect our rights and safety
• With service providers who assist our operations

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your personal information
• Request data portability

7. Cookies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

8. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: info@utilitytrack.com.au
• ABN: 17 130 467 346